Shop FAQs

Product information

All of the materials I use are safe for food and drink consumption. While all items can be safely microwaved and washed in the dishwasher, careful handling will prolong their life.

I try to photograph colours and textures accurately but some variance may occur based on monitor settings. Every item is completely handmade so please expect some natural irregularities in finishes. Where an item is considered a second, this is clearly marked, described and discounted as such.

If you have any questions, please contact me before buying!

Shipping locations

I currently ship within the UK only. Contact me if you are abroad and I'd be happy to look into a custom delivery option for you.

Shipping methods and costs

I ship using Royal Mail Tracked 48 at a flat rate of £4 per order. You order should arrive 2 days after it's been shipped, and it's fully insured for loss or damage.

I also deliver in person for free within a 1 mile radius of my HQ in North London - you'll see this option at checkout if you're in the zone.

Collection in person

Contact me before you order and I can confirm current availability for in-person pick up from North London. 

Damaged / lost orders

I try my best to package your items very carefully, but unfortunately shipping accidents do happen. If your order arrives damaged - or you haven't received it a week after your dispatch notification - just drop me an email with your order number and I'll sort it.

Returns

I will accept returns provided the item is in its original condition, within 28 days of purchase and with insured return postage at the buyer's expense. Email me to organise.

Restocks

I rarely make multiples of an item, but I will certainly remake popular items if there's demand! The best way to let me know and sign up for restock notifications is by using the 'Request restock' button on the item's shop page. You can also get in touch for a custom order.

Commissions / Bespoke

I am always happy to discuss commissions or bespoke orders, providing they match my style, materials and capabilities. Pricing starts at £50 and turnaround time is approximately 4 weeks. Get in touch with your ideas!

Gift wrapping and gift cards

Contact me if you'd like complimentary gift wrapping for your order, or to order a gift card!

Get in touch

Email me on katie [at] marcusmade.co.uk, or use the contact form here.